Software
products have become an integral part of driving the whole global digital
ecosystem. They bring with them attributes like convenience, speed of
operations, security, and privacy, among others. As customers became choosy
with their preferences and the competition among providers got intense, quality
became the core differentiator that helped an organization stay ahead of the
competition. To ensure the delivery of superior-quality products from the build
pipeline and pre-empt customers from facing any issues with their performance,
the former should be subjected to rigorous software product testing. Over a period,
quality assurance has come to be associated with standard processes, practices,
and methodologies. These should be followed in letter and spirit to enhance
quality, streamline workflows, improve efficiency, and be responsive to
customer feedback. However, a few QA practices have become dated and should be
updated with the new trends. To understand these better, let us discuss some
dos and don’ts about software application testing.
The do’s of software product testing
Quality
Assurance (QA) is a critical requirement in the product development lifecycle to
identify and remove glitches. It helps to make a product competitive and allow
it to meet the customer’s expectations. If QA is not part of the SDLC, the
consequences for the entire value chain can be severe.
· The product would
be left with glitches thereby impacting its performance.
· Hackers can
exploit the inherent vulnerabilities to steal sensitive business and customer
information.
· Security protocols
can go for a toss with the business inviting censure and penalties from
regulators.
· The brand suffers
immensely as adverse publicity through word of mouth can go viral.
ü Choose specific
test cases for automation: Automation is the key when it comes to performing repetitive
tests such as regression. However, care should be taken to choose the right
test cases for automation as test complexities can render such testing infructuous.
To automate everything is certainly not the way to go about in a software
product testing strategy. There should be a proper selection criterion in place
to choose a test case for automation. If done the right way, test automation
can deliver benefits that far outweigh the costs.
ü Upgrade skills for
automation: Even though automation is a potent software product testing
method, the skills required to execute the same is not always available. For
any team going for test automation as part of the software product testing
strategy, the QA team should be well-versed with any one of the programming
languages such as Ruby, C#, JavaScript, or Python. Besides, the team members
should have the expertise of handling automation test tools like Selenium. The
bottom line is that more the testers have skills for automation, better will be
the outcome of software product testing.
ü Quicken the pace
of testing: In a non-Agile test environment, testers are wont to leave some
of their difficult tests at the end of the SDLC. However, this practice is flawed
as testing the quality of applications at the end of the development process hinders
delivery. Rather, the testing team should adopt a risk-based approach towards software
product testing and execute the high priority cases first.
ü Manage the testing
environment: Testers seeking deployment no longer holds, for today, it is
more about managing the test environment by configuring the CI tool or Selenium
grid. There should be cloud, containers, and virtualization, and the ability to
write appropriate test scripts.
ü Shorter tests: The test suites
should be made shorter to enable better and quicker detection of glitches. Not
everything should be tested in a test scenario, for it would make
troubleshooting difficult later.
ü Follow shift-left:
The QA team should
align itself with the development team through shift-left testing. This way,
they can make a better impact on the quality of software and deliver it faster
through the value chain. Also, shift-left helps developers to quickly mitigate
any glitches in the code and move to the next sprint.
The don’ts of software product testing
In
addition to the above-mentioned ‘dos,’ testers should follow some don’ts as
well to enhance the quality of testing and not leaving anything to chance.
· Tracking defects
in many places: Keep a single log of defective cases or glitches instead of documenting
them in various places – excel sheets, tracking tools. A centralized repository
for documenting glitches can help in their quicker tracking and better
monitoring.
· Focus on negative
scenarios: Testers should not spend their energies on testing negative
test scenarios that are less likely to be used by the end customers. Even
though these should be tested during the test cycle, the priority should be set
for scenarios that are most likely to be used by the end customers.
· Avoid regression
testing: Any
change made to the application can impact specific areas of it unless
regression testing is carried out. Often testers are of the view that regression testing
can be avoided as the features or functionalities to be tested had been done
earlier. However, any assumption in this regard can be fraught with danger as
the changes can cause defects in other areas of the application.
· Automate
everything: This follows from the ‘dos’ mentioned above where only
specific test cases should be automated. The testing team should leave some
space for manual testing as automation does not lend itself to every possible
scenario. For example, any wrong code in the test script can harm the testing
exercise.
Conclusion
With
quality forming the centerpiece in ensuring success of any software
application, testing or QA cannot be overlooked. In fact, it should be
integrated into the SDLC along with development to identify and fix glitches as
and when they happen. However, the QA team should religiously follow the dos
and don’ts to avoid any negative fallout of testing. The aim, ultimately,
should be to deliver the best user experience and achieve ROI.